Credit Union Telephone banking


24x7 telephone banking for a modern Credit Union
Balance Enquiry and Statement Requests

Credit Union members continue to use the telephone as a preferred communication channel when dealing with their Credit Union. Members need an automated telephone banking solution like CUtel to query account balance information during business hours as well as out-of-hours.

Automate Telephone Card Lodgements

Credit Union Members make lodgements to their credit union account without having to physically visit. CUtel supports automated telephone card lodgements using your existing eCommerce infrastructure and payment service provider.

Loan Application Status Enquiry

CUtel supports members when calling to find out whether or not their loan application has been approved. They can also be instructed as to the next steps so that when they call the loan officer they are better prepared.

Notify and Collect Arrears automatically

CUtel combines SMS notifications and IVR automated telephone payments to streamline your credit collection activities.

Business Benefits

Self-Service channels benefit the credit union AND credit union members
24x7 telephone self-service delivers efficiency and convenience

CUtel provides your members with a 24x7x365 self-service channel accessible from any phone, in any place, at any time.

Lodgements made using CUtel payments are processed, tracked and reported on in the same way as payments through any other online payment channel.

CUtel will process a percentage of your daily call volume for a fraction of the cost of haviing staff members handle these calls.

CUtel mitigates PCI-DSS issues associated with processing telephone payments manually.

  • Automated Self-Service

    Let your customers interact 24x7 at their convenience using either a phone or web channel

  • Leverage Infrastructure

    You have invested in online systems and infrastructure for web access. Make sure members using the telephone channel benefit from this investment.

  • Optimise Operations

    Remove the task of handling easy calls from well trained staff. They need to focus on those complex tasks that cannot be automated.

  • Reduce PCI Scope

    Reduce the impact of PCI on your operations by externally hosting your telephone card payment processes


What some of our customers have to say

Latest News

Telephone Self-Service Developments