24x7 telephone banking for a modern Credit Union
Balance Enquiry and Statement Requests
Credit Union members continue to use the telephone as a preferred communication channel when dealing with their Credit Union. Members need an automated telephone banking solution like CUtel to query account balance information during business hours as well as out-of-hours.
Automate Telephone Card Lodgements
Credit Union Members make lodgements to their credit union account without having to physically visit. CUtel supports automated telephone card lodgements using your existing eCommerce infrastructure and payment service provider.
Loan Application Status Enquiry
CUtel supports members when calling to find out whether or not their loan application has been approved. They can also be instructed as to the next steps so that when they call the loan officer they are better prepared.
Notify and Collect Arrears automatically
CUtel combines SMS notifications and IVR automated telephone payments to streamline your credit collection activities.
Self-Service channels benefit the credit union AND credit union members
CUtel provides your members with a 24x7x365 self-service channel accessible from any phone, in any place, at any time.
Lodgements made using CUtel payments are processed, tracked and reported on in the same way as payments through any other online payment channel.
CUtel will process a percentage of your daily call volume for a fraction of the cost of haviing staff members handle these calls.
CUtel mitigates PCI-DSS issues associated with processing telephone payments manually.
Let your customers interact 24x7 at their convenience using either a phone or web channel
You have invested in online systems and infrastructure for web access. Make sure members using the telephone channel benefit from this investment.
Remove the task of handling easy calls from well trained staff. They need to focus on those complex tasks that cannot be automated.
Reduce PCI Scope
Reduce the impact of PCI on your operations by externally hosting your telephone card payment processes
What some of our customers have to say
Telephone Self-Service Developments
The telephone is the oldest and still the most widely used “customer not present” payment collection channel in the financial, utility and local government sectors. Delivering secure telephone payments using automated IVR and Visual IVR telephone payment solutions is a vital part of a modern payment collection services. Despite the investment made by all organisations[…]
Automated telephone payment (ATP) is a vital component of the payment infrastructure for UK Local Authorities. Nowadays, there are many channels available to UK citizens through which a payment can be made to their local authority. In addition to automated telephone payment, citizens can use Direct Debit, Online web card payments, EFT, Agent assisted card[…]
Visual IVR brings the power of smartphones to the accessibility and convenience of card payment over the telephone. Visual IVR on Smartphones Smart-phones are becoming the device of choice, surpassing both laptops and desktop computers, for many people when it comes to accessing the internet. Whether they are searching for information, or carrying out online[…]
Including a link to your IVR in an SMS message delivers inbound card payment calls directly to your payment application. Link IVR with SMS First of all, outbound SMS messages are a great way to remind customers of outstanding amounts on their account. Including a clickable contact number for an IVR payment line, or, a smartphone[…]